Refund policy

At Crystal.one, your satisfaction is our top priority. We strive to deliver high-quality products and ensure a seamless shopping experience.

Replacement Policy

If, for any reason, you are not entirely happy with your online order, you may request a replacement of any eligible item. To be accepted, the product must be in its original condition – unused, unwashed, and with all original packaging including tags.

Products Eligible for Replacement

  • Loungewear, Nightwear, and Sportswear are eligible for replacement within 7 days from the date of delivery.

Due to hygiene reasons, the following items are non-returnable and non-replaceable:

  • Panties
  • Boxers
  • Vests   
  • Briefs
  • Trunks
  • Camisoles
  • Bras

 

Important Notes

  • If the replacement request arises due to a customer error (wrong size/product ordered), an additional courier charge will apply.
  • If the error is on our end (wrong/damaged/defective product sent), we will bear the courier charges.

When Are Refunds Provided?

Please note, we do not offer refunds as a standard policy. Refunds are only processed in exceptional cases where a replacement is not possible (e.g., product out of stock or unavailable).

How to Request a Replacement

To initiate a replacement, please write to us at support@crystal.one or fill out the contact form on our website. Our team will guide you through the process.

Damaged/Defective/Wrong/Missing Products

In the rare event that you receive a defective, damaged, wrong, or missing item, please contact us within 48 hours of delivery. To help us resolve your issue quickly, kindly share:

  • Photographs of the outer box (front and back) showing the carrier label
  • Pictures of all products received

Once we receive the details, we will prioritise your case and provide a replacement at no extra cost.